Effective Date: July 20, 2025
Welcome to ExamStudy.online (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and disclose your information when you access or use our website and services (collectively, “Services”).
Our Services are designed to provide an AI-powered tool for generating educational exam questions for teachers, students, and job seekers. This policy applies to all users of our Services.
2. Information We Collect
We collect information to provide and improve our Services. The type of information we collect depends on how you use our platform.
a) Information You Provide to Us:
- Account Information: When you register for an account, a free trial, or purchase a Pro plan, we collect personal information such as your name, email address, and a password.
- Transaction Information: When you purchase a Pro plan, our third-party payment processor (WooCommerce) will collect payment and billing information, including your name, billing address, and payment card details. We do not store your full payment card information on our servers.
- Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any other information you choose to provide.
b) Information We Collect Automatically:
- Usage Data: We collect information about your interactions with our Services. This includes the parameters you use to generate questions, such as your selected role (e.g., Teacher, Student), question type, subject, class, difficulty, and language. This data is used to improve our AI model and enhance the user experience.
- Log Data and Device Information: Like most websites, we automatically collect log data and device information when you access and use our Services. This information includes your IP address, browser type, operating system, referral URLs, pages visited, and device identifiers.
- Cookies: We use cookies and similar tracking technologies to operate and administer our website, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard drive. You can control the use of cookies at the individual browser level.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To create and manage your account, process your transactions, and provide you with the core functionality of our AI question generator.
- To Improve Our Services: To understand how our users interact with our tool, analyze usage patterns, and improve our AI models, features, and overall service quality.
- To Communicate With You: To send you service-related emails, such as account verification, password resets, purchase confirmations, subscription expiry reminders, and important updates about our Services.
- For Security and Fraud Prevention: To monitor for and prevent any fraudulent or malicious activity and to ensure the security of our platform.
- To Comply with Legal Obligations: To comply with applicable laws, legal processes, or government requests.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with third-party service providers only in the ways that are described in this Privacy Policy.
- Third-Party Service Providers: We share information with third-party vendors and service providers that support our business, such as payment processors (WooCommerce), cloud hosting services, and email service providers. These third parties are authorized to use your personal information only as necessary to provide these services to us.
- AI Service Provider: The content you input for question generation (e.g., subject, class, topic) is sent to a third-party AI service provider (Google Gemini API) to generate the questions. We do not send your personal account information (like your name or email) with these requests. We recommend you do not enter any personal or sensitive information into the question generation fields.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Services, or protect against legal liability.
5. Data Security
We take the security of your data very seriously and implement a variety of security measures to maintain the safety of your personal information. These measures include technical and administrative safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Data Rights
You have certain rights with respect to your personal information. Depending on your location, these rights may include:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information about you.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
You can access and update your account information through your account settings page on our website. For any other requests regarding your data rights, please contact us using the information below.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@examstudy.online